FAQ

Frequently Asked Questions

·      What areas do you cover?

We cover south-west areas in London. Call us on 0752 6824450 to check if we cover your particular area.

·      How quickly can you find me a cleaner?

Usually we can find a cleaner for you within a few days.

·      Do you have a minimum number of hours?

The minimum number of hours for weekly sessions is two.

·      What are you working hours?

We work seven days a week.

·       Is your staff trained?

Our cleaners are properly trained. We do not employ anyone – we only employ people who we know personally or are recommended by people who already work for us.

·      Can we have a trial period to find out what your service is actually like

The first month cleaning is done on a trail basis. If at the and of that period you are happy and wish to proceed then you will be asked to sign contract which you can terminate at any time with one month notice.

·      Will I get the same cleaner every week?

Yes, you will get the same cleaner to do your weekly cleaning if you wish. That way you will know who comes to your home each week.

·      Will you find a replacement when my regular cleaner is away?

Yes, we will.

·      What if I am not happy with my cleaner?

We always have a replacement available unless we can talk through the issue with your current cleaner and help resolve the problem, if there is one.

·      What if I have pets? Will they have to be secured whilst cleaning takes place?

No, they can be allowed their normal access. All our cleaners are quite happy to work around both cats and dogs.

·      Do I have to be home when the cleaning staff comes?

It is not necessary for you to be home. For your peace of mind, you are welcome to stay home during the cleaning.

·      Do you provide cleaning / janitorial supplies?

For End of Tenancy Cleaning we provide all materials free of charge. For other cleaning services we do not provide the cleaning materials. However, if you would like the supplies to be included for this type of job, it will cost you an additional £13 p/h.